Complaint From Roop On Retail Bunny Fraud and Mail Conversation as Proof

Hi I have ordered a Black Berry Z10, on June 17 th 2014 with a payment of Rs13, 854.After a month I have not received the order and they suddenly change my order status as refund in the order status with the reason that black berry Z10 is no longer available in India, and they will get my refund within 8 days.But till now nothing happened . I confirmed I was Trapped and I lost my amount.

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I logged a complain in Consumer complain.in

To view your complaint click http://www.consumercomplaints.in/retailbunny-no-refund-issue-c934062?frommail=true

Thanx & Regards

Roop Chatterjee


From: "Roop Chatterjee"<roop_chatterjee@rediffmail.com>
Sent: Wed, 03 Sep 2014 13:30:46
To: "grevianceofficer@retailbunny.com"<grevianceofficer@retailbunny.com>
Subject: Re: Refund processed 1369

Hi all

I have ordered a Black Berry Z10 , on June 17 th 2014 with a payment of Rs13,854.

Still today I have not received the underline Refund .Kindly required your urgent action on this long pending underline issue so that I can get back my amount with in this week without fail as per your customer service confirmation.

Thanx & Regards
Roop Chatterjee

From: "Roop Chatterjee"<roop_chatterjee@rediffmail.com>
Sent: Tue, 02 Sep 2014 18:35:38
To: "cs@retailbunny.com"<cs@retailbunny.com>,"refunds@retailbunny.com"<refunds@retailbunny.com>,"richa.jaiswal@retailbunny.com"<richa.jaiswal@retailbunny.com>,"amit.kosta@retailbunny.com"<amit.kosta@retailbunny.com>,"md@retailbunny.com"<md@retailbunny.com>,"sushant.sharma@retailbunny.com"<sushant.sharma@retailbunny.com>
Subject: Re: Refund processed 1369

Hi all

I have ordered a Black Berry Z10 , on June 17 th 2014 with a payment of Rs13,854.

Still today I have not received the underline Refund .Kindly required your urgent action on this long pending underline issue so that I can get back my amount with in this week.

Thanx & Regards
Roop Chatterjee


From: cs@retailbunny.com
Sent: Sat, 05 Jul 2014 18:06:19
To: roop_chatterjee@rediffmail.com
Subject: Refund processed 1369

Dear Sir,

As per your Order request refund has been initiated via PayU payment gateway. Please find the payment details below.

Refund amount: 13854 INR
Transaction ID: 116462539
Refund ref no#  53b7d859ab459

Thank you & Regards
CS Team
www.retailbunny.com